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SCA | Custom Thread isn't working on the checkout page in the updated website version.

edited Jun 13, 2025 2:59PM in Ask A Guru 3 comments

Hi Guys,

I hope you are all doing great!

I recently received a requirement from a client to upgrade their website from version 18.2 to 23.1. To avoid disrupting the live domain, we created a separate test domain. We activated all extensions and the theme from the live domain on the test domain and resolved all extension-related issues.

However, the checkout page remains completely blank when using the custom Thread theme, with no errors appearing in the console. To isolate the issue, we disabled all extensions and enabled only the custom theme, confirming that the problem lies within the theme.

As shown in the screenshot, the red-highlighted section represents the custom theme, which is causing the issue. When we enable SuiteCommerce Base Theme or Threads, the problem does not occur.

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