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Using "ZAB Credit/Rebill" to Void Sales Invoices and Customize Customer Communication

edited Jun 25, 2025 7:58AM in Ask A Guru 5 comments

Hi everyone,

We have Zone Billing installed in NetSuite and noticed that instead of a traditional "Void" option for sales invoices, we have the "ZAB Credit/Rebill" functionality.

I’d like to know:

  1. Can we use "ZAB Credit/Rebill" to effectively void a sales invoice and send a cancellation notice to the customer?
  2. If yes, how can we amend the layout and the text of the voided sales invoice?
  3. Where can we find or edit the template used for the voided invoice — is it stored in the File Cabinet, or managed elsewhere?

An alternative would be to go to Transactions > Customers > Issue Credit Memos

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