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CSV Import to assign Contact Roles clears values of Contact Custom Fields

edited Jul 1, 2025 2:59PM in Ask A Guru 3 comments

I have a current case open where I am arguing with support. I have 4 custom checkbox fields on my contact records.

When I import the Contact Roles using the 3 column import per Suiteanswers of:

Customer Internal ID/Contact Internal ID/Role

The import clears the values in my 4 custom contact fields - I am being told this is native NetSuite behavior.

Will someone from NetSuite please confirm if it is expected that all custom contact fields are set to <null> when assigning a role to the contact via CSV please?

This cannot be native behavior………

~angela

Angela Bayliss

Jade Global - SW Florida

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