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Why are bill exception after approved still stuck in Pending Approval stage?

edited Jul 4, 2025 5:58PM in Ask A Guru 3 comments

Hi,

We are using 3-way match workflow. When a bill exception is approved by the next approver, it is still stuck in Pending Approval. In the entire company, it seems only 1 colleague is able to approve the bill exception. I tried to approve the bill with bill exception with my administrator role, the bill is also stuck in pending approval. Please help. Logged a case with NetSuite Support, it has been a few days, they got back saying they need to get another team to check, no response yet till now.

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