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Security Protocols in NetSuite for Handling Email Case Replies and Attached Files

edited Aug 4, 2025 6:54PM in Ask A Guru 3 comments

Could you please help me understand the security measures in place for customer replies to NetSuite support case module, particularly when file attachments are involved? For example, if a customer responds with an attachment, how does NetSuite protect against potential viruses or cybersecurity threats?

We would like to gain a clearer understanding of the safeguards NetSuite has implemented in this area.

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