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Issues with voided payment installment

edited Jul 30, 2025 5:54PM in Ask A Guru 2 comments

Issue Description

We have an invoice with 10 installments. The invoice has status "Open".

One of the installment payments has been voided. So currently there's still 100 EUR due.

However, we cannot apply a transaction for that remaining 100 EUR. When we try making a payment, we cannot select the invoice.

I've already noted the following:

The voided payment is applied to a voiding journal for 100 EUR. However, it also still seems to be applied to the invoice (checkbox is checked in apply column). In view mode it even seems like the payment of 100 EUR is applied for 200 EUR. When editing the payment, the payment amount on the invoice line is shown as 0 though.

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