Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Invoice updates undoing gift certificate assigned value
Using Soap web services to create and update invoices, including assigning gift certificate values as part of the payment. The header/items and the gift certificate value are set in separate requests (both use upsertList, with the latter setting the giftCertRedemptionList value and the former not setting it at all).
However, after an invoice update (that does header/items) to an invoice that had a gift certificate value assigned, the assigned gift certificate value has now changed, often to a value that is equal to the 'gross amount' of the first line of the invoice, instead of the amount originally set.
0