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SCA - Customer Orders are overwriting the customer record Address and Phone

edited Aug 28, 2025 6:52PM in Ask A Guru 7 comments

I'm having a number of issues regarding the address between web orders and the customer record.

  • When a customer places an order on the webstore, if they add a new address then the web order instead takes the existing address of the customer and uses that as the delivery address instead.
  • When a customer selects an existing address, the address on the web order is correct but it will overwrite the address on the customer record with the delivery address they entered for the order.
  • The phone number also gets overwritten.

Does anyone else have experience with this happening?

Examples of the customer record system information, showing the Web Order overwriting the address and phone number:

Sam Dainton

NetSuite Administrator/Developer

Lapwing UK - Site Supplies & Construction Tools

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