Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas
Registration opens June 9. Be ready when passes drop. Get the green light now - Convince your boss
Registration opens June 9. Be ready when passes drop. Get the green light now - Convince your boss
Support email deliverability?
We are having problems with deliverability of support emails. When someone makes a "case" on the system. We respond but often the customer does not get a reply because it is being blocked at the server level by Gmail or Outlook etc.
I have just sent a test case to my personal email address and there are two different addresses given the
From Email address is: "system@sent-via.netsuite.com"
and the reply email address is : "cases.XXXXXXXX.5882206_54656903_7356620.4cfd2230b1@XXXXXXXX.email.netsuite.com"
As far as I can see my email is set up correctly with the DKIM in place.
0