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Customer refund not applied to Credit memo if Memo partially already applied to invoice

edited Sep 26, 2025 3:52PM in Ask A Guru 17 comments

This is occuring when using SOAP. Steps:

  1. Create invoice.
  2. Create Credit Memo (items are more than invoice).
  3. Apply memo to invoice.
  4. Create Customer Refund, with it to apply to the outstanding amount on the credit memo.

Soap returns "Unable to find a matching line for sublist apply with key: [doc,line]".

I can see the refund has been created, but the apply list is empty.

If I try to edit the refund in the UI, the apply list stays empty. But if I create a new refund in the UI, the apply list will show the relevant Credit Memo.

This results in a lot of memos stuck at the end of the month as 'Open', despite being paid!

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