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Email Domain Setup in Sandbox

edited Sep 29, 2025 6:52PM in Ask A Guru 2 comments

Hi All,

I was testing the email domain setup in the Sandbox environment before moving it to Production. I have configured the email domain under the Email Preferences page by copying the CNAME data and adding it to the DNS. The status in Sandbox is now showing as Ready.

However, when I send emails from NetSuite Sandbox, the From address still appears as:
my emailaddress <system@sent-via.netsuite.com>

Am I missing something here? Or does this setup only take full effect in the Production environment, even though the Email Preferences page in Sandbox shows the status as "Ready"?

Thanks,

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