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Re-Opened SO's Not in Print Picking Ticket Queue

edited Nov 10, 2025 2:52PM in Ask A Guru 3 comments

Sometimes, our CSRs will open a fully billed or previously closed sales order and add lines to it (note: not just reopening lines) and those lines do not push the SO to the print picking ticket queue.

1. Is there a way to address this?

2. Should they even be doing this? I feel like they should be opening a new SO once things have been fulfilled/billed or closed.

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