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Vendor Payment Email Notifications not sending to vendor (SB Testing)

edited Nov 21, 2025 6:52PM in Ask A Guru 3 comments

I am in Sandbox, testing. I've installed the Electronic Payments bundle, I've set up the company bank info and I've added vendor banking details. I'm able to create an export a payment file to upload to the bank successfully. However, when I click on "Email Payment Notification", it does not email the vendor. I have the email address on the vendor record in the email field and in the "Email Address for Payment Notification" field and it's not sending it out despite sending an email to the email of the user who is logged in successfully.

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