megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Negative Customer Deposit Balance on Customer Record - Resolution?

edited Dec 17, 2025 7:52AM in Ask A Guru 15 comments

Hello,

I have found a previous query in regards to this back from 2022 and wondered if a solution has been found?

I have a similar issue as to the below example, where a deposit has over applied and is showing as "Fully Applied". I'm unable to locate this on a Payment Record for this customer, but the balance shows as a negative deposit amount in the customers account.

Journalling would resolve the balance in the nominal, but would not clear down the deposit itself. Any solutions or patches please, without reopening locked periods, this is not feasible.

For example:

01/01 - customer deposit recorded $50

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders