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Skipping Approval Status

edited Jan 5, 2026 9:52PM in Ask A Guru 3 comments

We have created a custom workflow for purchase requisition. In the workflow, it was configured if a respective user raises a PR, it directs for the Authorized approver to grant the approval. Until grant the approval, it should go to "Pending Approval" Status. But it goes to "Pending Order" status which is the status after the approval granted.

We have re-produce the steps in the sandbox and it's working fine. Once PR raised, until it approved, it goes to "Pending Approval" status.

This is a critical issue which raised by the client, and we need to provide the solution ASAP. I kindly seek the support from anyone who can guide me to solve the issue.

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