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Process Customer Refund using Secondary Bank Details
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I am setting up a customer refund and need to use the secondary bank details on the customer record. I have followed the standard setup steps, but the system isn't pulling the correct bank information. Is there a specific configuration I'm missing to ensure the secondary account is used instead of the primary one?
- The Payment File Format on the Customer record matches the Bank Detail setup. However, the customer only appears in the refund list if I manually switch their secondary bank details to 'Primary.'
2. If I select either Entity Bank or Preferred Entity Bank then this customer refund will be not listed on the Electronic Payment Customer Refund page.
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