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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Process Customer Refund using Secondary Bank Details
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I am setting up a customer refund and need to use the secondary bank details on the customer record. I have followed the standard setup steps, but the system isn't pulling the correct bank information. Is there a specific configuration I'm missing to ensure the secondary account is used instead of the primary one?
- The Payment File Format on the Customer record matches the Bank Detail setup. However, the customer only appears in the refund list if I manually switch their secondary bank details to 'Primary.'
2. If I select either Entity Bank or Preferred Entity Bank then this customer refund will be not listed on the Electronic Payment Customer Refund page.
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