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Tax not calculating on Sales Order created via REST Web Service

edited Feb 3, 2026 11:15AM in Ask A Guru 6 comments

Hi Everyone,

We are facing an issue with tax calculation on Sales Orders created using the standard NetSuite REST API.

Issue Description:

  • We are creating Sales Orders through the standard REST API.
  • The Sales Order record is created successfully.
  • All required header and line-level details related to tax (customer, item, subsidiary, location, shipping/billing address, etc.) are provided.
  • However, tax is not being calculated automatically on the Sales Order.

Additional Details:

  • We are using SuiteTax.
  • When the same Sales Order is created manually through the NetSuite UI with identical data, tax is calculated correctly.
  • When created via REST API, the tax amount remains zero / not calculated.
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