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How do I fix pivot cache exceptions in reports?

in Ask A Guru 2 comments

We are experiencing intermittent "Pivot Table Cache Exception" errors when running saved transaction reports via the NetSuite Analytics API. The same reports work perfectly in the NetSuite UI.

Error message (consistent across all failures):

Pivot Table Cache Exception: /opt/deploy/netledger-all/netledger/WEB-INF/log/reportdata/<uuid>pivotcellcache-0 (No such file or directory)

The UUID is different on every attempt, indicating the server is failing to CREATE the cache file, not looking for a stale one.

What we've observed:

  1. The error is INTERMITTENT — the same report with the same parameters can work one hour and fail the next. There is no change on our side between working and failing states.
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