Hi everyone,
I'm having issue with stopping transactions from charging a VAT exempt customer Tax.
When I open the customer record, I can see the Taxable checkbox but as soon as the record finishes loading it disappears. It should sit just under the EORI Number.
It would be good to know if this is a customization or some other behaviour I'm unaware of, as currently I can't figure out what script or workflow is hiding this field, but it's not critical as I have other ways of setting the value if needed.
The customer in question is set to Not Taxable, yet their transactions are still applying tax.
The field help mentions that if the Tax Item field has a value then they still get taxed.
What is the Tax Item field?
If it's Tax Schedule on the item record, then is my whole system set up wrong? Should I have all customers default to taxable, no Tax Schedule set on the item records and then set only specific non-taxable customers to not Taxable?
