We are experiencing a UI issue on a Lease record where the sublist pagination dropdown is completely unresponsive.
** Who relies on this functionality and how does this disruption affect their work?<br>(Are they able to continue working? Does it occur for every user/role or only intermittently?) **
The Finance and Accounting teams rely on this to review full lease schedules. They can continue working, but they cannot view any schedule lines beyond the first 25. This occurs consistently for all users accessing this record.
** How are your daily operations affected?<br>(What are you doing to lessen the impact of the problem? Is there any impact on processing or backlog volumes?) **
Users are unable to validate the complete amortization schedule for leases exceeding 25 periods. There is currently no UI workaround to view the remaining lines, which delays lease validation and reconciliation.
** Are there any deadlines that could be impacted due to this disruption?<br>(Outline the potential impact after such a date.) **
While there are no immediate hard deadlines, this impacts our ability to perform accurate long-term lease forecasting and reconciliation during month-end closing.
** When did you first notice this problem?<br>(Please specify date, time and time zone.) **
The issue was first reported by a user on September 17, 2026 (HKT).
** Have there been any changes to your account recently?<br>(For example, SuiteApp bundle update; NetSuite E-Fix/maintenance or customization changes.) **
No recent customizations or bundle updates have been made to this specific record type.
** Tell us precisely how we can reproduce this problem?<br>(Please specify affected record IDs, detailed steps with click actions/values entered and actual vs expected result.) **
1. Navigate to Lease record ID 41.
2. Scroll to the "Lease Amortization Schedule" sublist.
3. Click the pagination dropdown on the right ("1 to 25 of 36") and select "26 to 36 of 36".
Actual Result: The sublist freezes and does not load the next page, even after pressing Enter or Tab.
Expected Result: The sublist should refresh to display lines 26 through 36.
** Please indicate the FAM process or record of concern. **
Lease Record (specifically the Lease Amortization Schedule sublist).
** Please provide screenshot of the FAM Systems Setup page (Fixed Assets > Setup > System Setup) and if there is a specific Asset record, screenshot of the Asset record's Main Line, General tab, and Depreciation History page. **
Please see the attached screenshots of the FAM System Setup and the related Asset record for Lease 41.
** What is the current FAM Bundle version in your account? (Customization > SuiteBundler > Search & Install Bundles > List) Please indicate if the problem was experienced with the earlier version of the bundle. **
Bundle ID:551966 , Version: 25.1.23
** If an error is encountered, please provide the details including the date and time when the error occurred. **
No specific error message is generated; the UI dropdown simply fails to trigger a response or page load.
** When was the problem first experienced? Are you aware of any changes prior to this? **
The problem was first experienced on September 17, 2026, and we are not aware of any system changes prior to this issue occurring.
