We're setting up Customer Center access for our B2B customers (testing in sandbox). Customers can log in, see the home page, the transaction list and their balance, and print SO and invoice PDFs without any problems.
However, clicking any Sales Order or Invoice to view it shows:
"Notice: This transaction cannot be displayed. Please contact us for details on this transaction."
Item Fulfillments for the same customer open and display normally.
What we've already tried or ruled out:
It fails with both the standard Customer Center role and a customised copy.
Switching the SO from our custom form to the Standard Sales Order form made no difference.
A new SO with a plain stock item (no drop ship or linked PO) fails the same way.
We ticked Restricted for Transaction on the role's Searches > Standard subtab.
We set "Standard Online Order – Invoice" as the preferred Sales Order form on the role.
We enabled Customer Part Number and Item Substitution on the role (we have the SCM SuiteApps installed).
There are no script execution log errors for the customer user.
Environment: NetSuite 2026.2, OneWorld, NZ (GST). SuiteApps installed include SCM Customer Part Number, Item Substitution, Tax Audit Files, Prompt Payment Discount and Intrastat.
I found the 2022 thread "Customer Center > Notice: This transaction cannot be displayed > add Print button?", but it doesn't explain the cause.
Is this a known limitation, or is there a feature, preference or role permission that allows Customer Center to display Sales Orders and Invoices?
This post was drafted with AI assistance; I've verified the details against our account.
