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How is Registration Number auto-generated by Warranty and Repair Management module?
I am setting up WRM and I tested the auto-generation of Registration Number. I am just wondering, how is the Registration No. generated? I just installed WRM bundle, but the generated RN is = 20262514329444 seen on the photo. I was expecting that it should at least start by #1? Can someone explain, please? Thank you
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Warranty Registration information on Sales Orders?
Hi Gurus! Is it possible to bring out the Warranty Registration List tab on the Sales Order records, similar to how it shows on an Invoice?
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Why are the dropdown lists not loading?
I recently downloaded the Warranty and Repair Management Bundle. Setting that up was not as simple as I thought it would be, but I pieced my way through up until the Warranty Claim form. Under the Warranty Information label, there are two mandatory drop down fields Failure Reason and Action. When I hit the drop down arrow…
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What is the GL Impact of Warranty Claims?
Hi team, may I ask on what's the GL impact of warranty claims workflow?
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Multiple Duplicate Results In Warranty Saved Search
I had a problem similar to this before but was able to resolve it. But I haven't been able to resolve this one yet. I am getting multiple duplicates in my Saved Search Results. I am using the WARRANTY REGISTRATION Saved Search template to start with. It is when I add in the fields (requested my management) from the related…
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What is the best practice to handle free items for replacement?
Hi, I am looking for the best practice for free items. Sometimes we have items which go out to customers damaged and want to give them a free replacement. My understanding is that best practice would be to 'Make a Copy' of the sales order and discount the item to zero and then send the item, but my company wants this to…
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Warranty / Case Management
Creating Cases multiple ways. Manually in NetSuite, from Case web form, etc. But using the Warranty management. The process right now is a Case is created, but it might not be related to an existing Warranty registration, and therefore not need a Warranty Claim created. But after the Case is created, it is determined that…
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Warranty and Repairs Functional Processing
Hello, Looking for some thoughts or insights on how to process this. I understand how the Warranty and Repairs SuiteApp works. What we have run into if the Item was not shipped previously in NetSuite, a Warranty Registration can not be created. Does anyone have a work around for this if I wanted to use this functionality.…
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Linking return authorisation records to sales orders
Hi The normal process for customer sales is: 1 Create a sales order 2 Fulfil sales order 3 Invoice customer based on sales order 4 The warranty registration is automatically created if the item on the invoice has a flag to say it is under warranty 5 A customer claim is made. On the warranty registration record, the 'create…
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Warranty Mass update
Hello Everyone! I need some help as I need to update all items in the system for Warranty, what I need to do is to update the Warranty fields with one value for all here is the screenshot ( I want to tick the "track warranty" tick box and also select (HP Item) value for the warranty terms in all item. how to do so ?