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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Warranty / Case Management
Creating Cases multiple ways. Manually in NetSuite, from Case web form, etc.
But using the Warranty management.
The process right now is a Case is created, but it might not be related to an existing Warranty registration, and therefore not need a Warranty Claim created.
But after the Case is created, it is determined that this case should really be a Warranty Claim.
The question is there a way to change the standard Claim, into a Warranty Claim.
Just changing the form version does not seem to work. The standard Case form, does not have the Warranty registration fields, and changing the form does not seem to add them. Customizing the form, to add the fields does not seem to work either.
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