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Sales and Refunds - accounting separately on P&L:
Good morning all, I hope you can help me with a query I have on reporting refunds separately to sales. NetSuite currently sends refunds as a negative sale and is recorded in the revenue line. We need to be able to split this out, I have seen a question on here but its back to 2009 and states there was an enhancement…
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NetSuite Connector: How to Resolve NetSuite and Shopify Connector Refund Shipping Cost error?
Need help, knowledge, guidance on receiving a NetSuite Error using Shopify Connector app, stating the below: "Need to set up shipping, to refund only the shipping; by setting the CashRefundShippingItem mapping (preferred). Or by setting the AccountDetailNSShippingChargeItemNumber!" #AccountDetailNSShippingChargeItemNumber!…
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Why are Refunds showing up on the General (trail) Ledger?
We zero out the quantity and just leave the value so the refund should not effect inventory, but the amount is still pulling up on the general (trail ledger) Are we processing something incorrectly?
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Product refund
Is it possible to change the value of an item to be returned. example = item invoiced for $20.00 customer would like to return it but our company would like to add a restock fee of 20%. Is it possible to show the restock fee or can we override the amount to 16.00?
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Managing Refund from Vendor
Made a payment for a trade show in 2021. We are not going to attend and we were refunded our funds. How do I enter the return of the funds? Do I treat it as a deposit to Other Income or do I need to post it to the Expense account it was credited to back in 2021
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Process of issuing a refund for fully paid Invoice
Hi Team, Can you please explain the appropriate steps to issue a refund to Customer for a Fully Paid Invoice in NS? TIA
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NSC | Credit Card Processing > Unable to Process Refund
There are instances wherein when trying to process Refund using credit card, you will receive a message that says that the credit card charge transaction failed. Here are the things to take note of: Check if the Credits and Refund is enabled in the Payment Processing Profile on your account Navigate…
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Credit Card Refund is pulling check number as document number
Any idea why NS is using the next available check number for a credit card refund that was refunded back to the customers card? The refund form did NOT have the create check box ticked. The bank account selected on the Refund is the actual settlement account in NS. Is this a setting or something? It is causing check waste..
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Refund Checks - Customer Name Doesn't Print (solved)
Although our standard payment checks successfully print the vendor's name in the "Payee" field, attempting to print similar customer refund checks leaves the payee field blank (even though the customer's address is printed in the voucher area). To resolve this, edit the Voucher Check PDF/HTML Template by replacing…
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Refunding Credit Card Payments with Payment Instruments Enabled
Is anyone else using MerchantE for payment processing with Payment Instruments enabled? 14 months after Payment Instruments was released, we still need to disable it to expose the P/N field required to process a credit card payment refund. I'm just wondering if someone else has come up with a solution for this.