Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?
Get ready to take on exciting new challenges and become the next SuiteMaster of the Month!

NSC | Credit Card Processing > Unable to Process Refund

edited Sep 1, 2022 2:51PM in Accounting / ERP

There are instances wherein when trying to process Refund using credit card, you will receive a message that says that the credit card charge transaction failed. Here are the things to take note of:

  • Check if the Credits and Refund is enabled in the Payment Processing Profile on your account
  1. Navigate to Setup Accounting Payment Processing Profiles
  2. Open the Gateway you are using on the transaction
  3. Scroll down to Gateway Request Types section, confirm that Credits and Refunds are enabled
  • If these are enabled in NetSuite, reach out to your Gateway to confirm if these processing are enabled on their end.

Dominica Sevilla - Oracle | OTC / P2P / SCM Guru

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 3 (Jul-Sep 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders