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NSC | Credit Card Processing > Unable to Process Refund

edited Sep 1, 2022 2:51PM in Accounting / ERP

There are instances wherein when trying to process Refund using credit card, you will receive a message that says that the credit card charge transaction failed. Here are the things to take note of:

  • Check if the Credits and Refund is enabled in the Payment Processing Profile on your account
  1. Navigate to Setup Accounting Payment Processing Profiles
  2. Open the Gateway you are using on the transaction
  3. Scroll down to Gateway Request Types section, confirm that Credits and Refunds are enabled
  • If these are enabled in NetSuite, reach out to your Gateway to confirm if these processing are enabled on their end.


Dominica Sevilla - Oracle | OTC / P2P / SCM Guru

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