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Recent Posts

How Online Case Form sync with customers records?
Hi, I created an external online case form through NetSuite Setup > Support > Online Case Forms and embed it in my website. But each time I receive a case in my NetSuite, it shows my customer information as duplicated records, is there any way to sync customer information (email or phone) with my records and link it (not…
Support Management switch from Outlook to gmail Anonymous Customer issue
Sine 2011 We have used Support Management. Our Customers can log Support Cases by submitting an email to our support team. Cases that were submitted via email where the from email address was not already in NetSuite create a case and attach it to the Anonymous Customer, as expected. When using Outlook as our email server,…

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