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NetSuite Connector Importing Removed Shopify Order Lines After Order Editing
Does NetSuite Connector support Shopify Order Editing adjustments? Currently we are facing an issue where if a customer edits an order in our Shopify storefront, the Oracle Netsuite Connector pickups up the new added lines (if the customer added new items) as well as the deleted lines and price attached. When a Shopify…
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Why does Netsuite Connector keeps adjusting inventory back to 0 but correct fields are mapped?
Img 1. - Based on the product mappings in the connector the correct fields are being mapped, and sent over to shopify. But for some reason, when the inventory only displays the correct value in our shopify store when the product is scheduled to post - Img 2. Once the product is successfully posted to Shopify, the NetSuite…
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NetSuite Connector Installation Failed to Validate
I am trying to install the NetSuite Connector SuiteApp and I keep getting "Failed to Validate". I looked at the audit log, but cannot seem to find any of the objects listed in the error log. The log ends with: An error occured during validation of Custom Objects against the account Details: Invalid custom record type
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Refunds before fulfilment in Netsuite Connector
Hi, I'm using Netsuite Connector with Shopify Online and POS Sales Channels in the same Shopify storefront. POS makes it necessary to sync refunds from Shopify back to Netsuite. We're not using Invoicing in advance of fulfillment. Does anyone have any experience on what to do with refunds for orders yet to be fulfilled?…
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How to book Shopify Gift Card revenue in NetSuite Connector?
We have just started with NetSuite but have been using Shopify for several years. In the SuiteAnswer link Configuring Gift Cards for NetSuite Connector, the article advises: 'The leading practice is to handle the sale of gift cards and certificates in the same way as any other item using an SKU.' I would have thought that…
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Mapping Cross Subsidiary Fulfilment in Netsuite Connector
Hi, I'm having trouble mapping orders from Shopify to Netsuite using Netsuite Connector when they require Cross Subsidiary Fulfilment. The Sales Order Header needs to be for Subsidiary 1 but the line level item location per item is for a location under Subsidiary 2. Does anything have any experience doing this? Is it even…
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NS Connector sync script "FA | MR Sync - Update FA" running out of control
Our sync script for connector has gone from running in minutes to taking over 40 minutes per run. Normally I would think that was caused by amount to process but when I look at the logs on the MR script, 41 minutes was spent in "Get Input Data" phase while only a minute and a half is spent in Mad-Shuffle-Reduce-Summarize…
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How to resolve this error in Settlement report for FBA
Receiving this error. Failed to add ItemReceipt created from CashSale internal ID 1058325. NetSuite response: ERROR: INVALID_KEY_OR_REF - Invalid binnumber reference key 793. There are two items on the cash sale. Both have worked in the past when the settlement report ran. Right now I have a Cash Sale created by Interface…
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Why Shipstation is overiding the shipping amount when my Sales order need to be turned into bills?
We have just gone live May 1 and have discovered that the Sales Orders coming in from Shopify are staying as Sales orders once they are fulfilled. This is because Shipstation is bringing in the actual ship cost to overide the shipping amount the customer was charged when we go to Bill the Sales Order. Its causing all our…
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NetSuite Connector - Customer Terms
For the users that are using the netsuite connector for importing web orders. Is there a way that you can map the terms from the website and ask netsuite to use the customer terms? We have a use case where we have Business to Business customers that use purchase order and we want it to default to the terms that is on the…