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Refunds before fulfilment in Netsuite Connector

edited Oct 16, 2025 5:52PM in Ask A Guru 2 comments

Hi,

I'm using Netsuite Connector with Shopify Online and POS Sales Channels in the same Shopify storefront. POS makes it necessary to sync refunds from Shopify back to Netsuite. We're not using Invoicing in advance of fulfillment.

Does anyone have any experience on what to do with refunds for orders yet to be fulfilled? You can't sync a Cash Refund or RMA from Shopify to Netsuite through the connector without an Item fulfillment present when using bins. Consequently, reconciliation is a nightmare because there's no record in Netsuite of money being taken (Cash Sale) or refunded (Cash Refund). I also can't use the customer deposit option in Netsuite Connector because it only allows you to map to a single Payment method and bank account again causing a nightmare for reconciling Shopify Payouts and Paypal - no idea

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