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Is it possible to process Cash Refund via EFT?
Hi There Is it possible to pay a cash refund using an EFT payment via the Electronics Bank Payment bundle? On a customer refund transaction, for the same customer, the customer's bank account is available to select: However, for the cash refund, the field shows a blank for the same customer Is this a system limitation to…
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Refund Serialized Items
If a customer needs a refund for a serialized inventory item or kit, the process would involve marking the specific serial number or kit as refunded in the system to ensure accurate inventory tracking. In the scenario where a customer wants to keep the inventory item and receive a refund, the process would involve issuing…
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Cash Refund > "Payment has not been successful. An error occurred while processing your credit card.
Hi, We have an RMA that we are trying to process a refund for. Its is a standalone RMA by the way. Customer has credit card on file, using versapay as payment processing profile. When processing the payment, getting an error that says "Payment has not been successful. An error occurred while processing your credit card.…