Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Refund Serialized Items
If a customer needs a refund for a serialized inventory item or kit, the process would involve marking the specific serial number or kit as refunded in the system to ensure accurate inventory tracking.
In the scenario where a customer wants to keep the inventory item and receive a refund, the process would involve issuing a refund but not collecting the item back. The inventory system would need to be updated to reflect that the item is still with the customer.
0