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Recent Posts

How to disable Creating leads when creating a case via online form?
We have an on-going issue with "Email Case Capture" If someone fills out an on line case (not via "MyAccount" ) form. A case is created and assigned to a rep, but it seems to create a new lead rather than attaching the case to the existing customer. Why is this happening and what can I do about it? If a case is created via…
NSC | Creating a New Record Using the New Form Reverts to Another Form When Saving
Scenario The issue is that when a user creates a new record and uses the Custom Form drop down to select the "New Form", it reverts to the "Old Form" after saving it. Solution Edit the Custom New Form and enable the Store Form with Record checkbox. This way it will ensure that which ever form is selected when the record is…

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