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Customers with Dunning: Results not showing up in Dunning Email Queue
We use this saved search that is filtered to Dunning Procedure and compare it to the Dunning Email Queue (we do customer dunning & manual email). Customers with Dunning Levels on the report are not getting on the Dunning Email Queue. Question 1 : Why is the report not matching what is in the queue? We check the report…
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Invoice Dunning > Dunning Email Recipient > From Custom Field
Hi Experts, For Invoice Dunning, i believe customer's primary email or dunning recipient on contacts defined on dunning subtab on customer record are the recipient for dunning emails. Is there a way to change the logic and use a custom email field on invoice record as the recipient of the dunning emial?
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Invoice Dunning: Workflow/Send Email Errors
Hello. I configured Dunning Letters at the Invoice level but getting "SSS_MISSING_REQD_ARGUMENT" error when I send the letter. I reviewed dunning script errors but couldn't find this error on the list. The closest on missing reqd argument doesn't apply as I already edited the workflow to filter for only customers and…
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Does anyone know if it is possible to integrate another communication channel with Dunning
NECESSARY TO SEND MASSIVELY BY PUSH OR FOR MORE CLOSED GROUPS BY WHATSAPP
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Attach the SO PDF with the Invoice PDF in the Workflow email trigger
Hi All, We are working on the Past Over Due of the invoices and sending the email to the respective customer. We have created the workflow to trigger the Email to the customer by using the result of the saved search. So far we can able to customize the email template and add few details related to invoice and also we have…
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How to remove Dunning Recipient from Customer record?
Hi, I'm using the NetSuite DUNNING module. I would like to remove some Dunning Recipients added by mistake. Can this be done by CSV? if so, How exactly? If not, What is the best way to do it? Regards, Itzik
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What are your thoughts about Dunning Letters Bundle?
Does anyone have experience with the Dunning Letters Bundle? What are your thoughts about it? Any issues that you have encountered?
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How to auto populate Dunning fields on creation of Invoice?
Hi all, I am Bulk Processing Invoices using Invoice Sales Orders to generate Invoices for Sales Orders and after creation few Invoice's Dunning subtab fields like “Allow Letters to be Emailed”, “Dunning Procedure”, “Dunning Manager” are auto populated but in few Invoices Dunning subtab is not updated. I could not figure…
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Invoice Dunning > Multiple Invoices in a single level/email
Hi, My customer is using Dunning functionality and it has this requirement where if multiple invoices fall into same dunning level, 1 consolidated email shall be sent to the customer instead of multiple emails as invoice dunning only sends a dunning letter to a customer for only one particular invoice. Is there a work…
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Why is the Dunning Letter not sending emails?
Dunning is not sending automatic emails and when emails are set to send manually they populate in the email queue but never send. I have confirmed the workflow scheduler search is populated and the workflow is released "daily". I have also confirmed the original workflow scheduler is not initiating. I have also cleared the…