Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Why is the Dunning Letter not sending emails?
Dunning is not sending automatic emails and when emails are set to send manually they populate in the email queue but never send.
I have confirmed the workflow scheduler search is populated and the workflow is released "daily". I have also confirmed the original workflow scheduler is not initiating.
I have also cleared the minimum time on the procedure during testing.
The procedure was also run as manual, as opposed to automatic, and I triggered the dunning evaluator by pausing and unpausing the procedure on a customer record. This step populated the dunning email queue, but when I selected all emails and hit send no emails were sent. Emails were never received nor did any emails log in the communication tab of the customer.
0