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ERROR: Field Not Found appears on customized message related to a saved search
Hello, I created custom fields for a custom record (This is a demo for myself). Then I created a saved search in order to notify when a new ticket has been created, so I customized a message with the fields to be on the email but this is the issue: As I'm testing this piece of work, I have received the notifications when I…
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Is it possible to change the sender on an alert for saved searches?
Hi There There is a task record saved search that is supposed to send out an email to the person who is assigned a task. The sender should appear as the person creating the task. However, it defaults to the saved search owner. Is there a way to customise the sender of the emails so that is appears as the person who created…
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Logs for Emails Sent in Saved Search
Hello, So we are sending emails via saved searches, but we cannot see if this has been sent successfully (to customers/contacts). I checked the communications tab in the customer and contact record but the emails we know have already been sent to customers are not logged in this tab. Where can we see all the successful and…