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Trying to fix undelivered emails: does NetSuite always use the same datacenter per account?
I'm working on optimizing our SPF record to fix email deliverability issues. We’ve had 5x the number of undelivered emails in June, July, and August, which coincides with issues I've seen other users raise both here in the forums and on Reddit. We send out about 7500 emails with invoices per month and average ~50…
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Undeliverable Emails
Starting recently we've noticed that users in our domain are not receiving message that originate from NetSuite. Users outside our domain do receive them, and we have confirmed that DKIM, DMARC and SPF is configured correctly for our mail servers. I've looked at previous discussions, but haven't found anything conclusive.…
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How to restore sent via netsuite,com in the email header?
Hi There Recently, a Netsuite account had the DKIM set up as well as the SPF updated to include 'sent-via-netsuite.com' Prior to doing this, emails sent to customers from Netsuite were not being delivered (they were showing in the undelivered list) as well as external customers were not receiving them, However, now, the…