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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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How to restore sent via netsuite,com in the email header?
Recently, a Netsuite account had the DKIM set up as well as the SPF updated to include 'sent-via-netsuite.com'
Prior to doing this, emails sent to customers from Netsuite were not being delivered (they were showing in the undelivered list) as well as external customers were not receiving them,
However, now, the issue is internally, emails are being blocked (e.g. expense claim emails from Netsuite to the approver).
This is because previously, the mail server had 'accepted' any emails sent from abc.com (example of the company's domain) with 'sent-via netsuite.com' in the header.
However, now, with the dkim, since there is no 'sent via netsuire.com' in the header these emails are being blocked.