Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

How to restore sent via netsuite,com in the email header?

edited Feb 3, 2023 1:17AM in Ask A Guru 12 comments

Hi There

Recently, a Netsuite account had the DKIM set up as well as the SPF updated to include 'sent-via-netsuite.com'

Prior to doing this, emails sent to customers from Netsuite were not being delivered (they were showing in the undelivered list) as well as external customers were not receiving them,

However, now, the issue is internally, emails are being blocked (e.g. expense claim emails from Netsuite to the approver).

This is because previously, the mail server had 'accepted' any emails sent from abc.com (example of the company's domain) with 'sent-via netsuite.com' in the header.

However, now, with the dkim, since there is no 'sent via netsuire.com' in the header these emails are being blocked.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 ((Apr-Jun 2024) )

This Week's Leaders

This Month's Leaders

All Time Leaders