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how to ignore case profile settings to use workflow instead
Hello, I would like to have NetSuite ignore the case profile automatic email triggers and use my workflow instead but am unclear if this is possible and how to achieve it. Anyone have any suggestions? Reason: We have a case form for rebates, however, we do not want automatic emails to be sent in some cases, example: if…
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NSC | Disable the Case Creation Notification Email
The customer wants to remove the case notification email upon case creation and tried to inactivate the template but received an error: "You cannot inactivate this template record because it is setup as a default template". These Case Notification Emails are required and cannot be emptied in Setup > Support > Case Profile…
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How to set Default Case Email to Current User?
Case -> Communication -> Messages -> Email -> Message Currently by default, it's selecting From Email address that we set at Case Profiles. But is it possible to set the default Sender Address to Current User? Thank you
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Is the Case Profile customizable?
Can you add a case type to one case profile?