Discussions
NSC | Disable the Case Creation Notification Email
The customer wants to remove the case notification email upon case creation and tried to inactivate the template but received an error: "You cannot inactivate this template record because it is setup as a default template".
These Case Notification Emails are required and cannot be emptied in Setup > Support > Case Profile > Notifications. Standard templates are used by default for these notifications.
The best possible solution is to edit the template by going to Setup > Company > Email > System Email Templates.
You can browse, engage and get some insights in our related threads below.
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
_______________________________________________________________________________
Michelle Jabanes | NetSuite Support Community Administrator