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NSC | Disable the Case Creation Notification Email

The customer wants to remove the case notification email upon case creation and tried to inactivate the template but received an error: "You cannot inactivate this template record because it is setup as a default template".

These Case Notification Emails are required and cannot be emptied in Setup > Support > Case Profile > Notifications. Standard templates are used by default for these notifications.

The best possible solution is to edit the template by going to Setup > Company > Email > System Email Templates.

You can browse, engage and get some insights in our related threads below.

Michelle Jabanes | NetSuite Support Community Administrator

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