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Recent Posts

What is the volume of cases Case Management can handle?
We are thinking of expanding the use of the customer support case management to handle all of our support tickets. Any have experience with managing a large volume (up to 10k some months) of customer cases in NetSuite? How has the experience been?
Does anyone that uses Support Management have a limit for Authorized Contacts in place?
We would like to limit the number of our Customers' Contacts that can access our Customer Support Center. We know that NetSuite limits us as to the # of Authorized Contacts that can access the NetSuite Support Center and we would like to leverage that same functionality in our Support Management. Anyone know if this is…

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