What do I need in order to register in the NetSuite Support Community?
Create an Oracle Community SSO Account and Register on the NetSuite Support Community. An active NetSuite Account Number is required.
Can NetSuite employees answer questions or join discussions in the community?
Yes. First, register in the NetSuite Community. Once registration is approved by the Community Administrator, you can start to post questions/discussions, share knowledge with the community members.
Will I get points or credits when I participate in the community?
Yes. There are corresponding points and badges for activities in the community.
Where can I view my points?
Points can be viewed in the User’s profile.
What will happen to my gamification points?
For continuity purposes, the new gamification system uses level names and point values similar to what is offered in Cloud Customer Connect (note: we're taking the level names/points values but not *how* you earn points). When the transition happens, each of our current members will receive a legacy badge and points award that will gain them a level that is roughly equivalent to what they had in the old system. Legacy users will start at the same level across areas they had been active in (a Developer and MOSC user would get the same starting level in both, for example), but after the initial award points earned and levels gained will reflect only the area that they were earned in.
What will happen to the leaderboards?
Leaderboards will be unique to the hub that you're in. If you're in the NetSuite Support Community, you'll see points and levels reflective of what you've done in that area. Users will be able to view your rankings, badges, and points in the user profiles.
Will there be leaderboards in all communities?
We're featuring general leaderboards for each hub. In later releases, we plan on reintroducing leaderboards to specific communities.
What other changes will there be to the gamification system?
First, any area that has unique badges or gamification structure (Topliners badges, as an example), will retain those in the new system with adjusted point values. Those badges and point values will impact their ranking and leaderboard position on the server where they're offered. Those users who participate in the free areas will no longer be at a leaderboard disadvantage to those who have access to the paid areas as their leaderboards reflect the area that they're active in.
Second, we will no longer provide points for such things as liking a post, marking a post correct or helpful, etc., past the initial use of the function in most cases. Points earned will be earned for receiving recognition of your contributions to the area you're in (someone liking your post, hosting an event, someone marking you helpful, etc.). Reputation is important and the progression through the new ranking system should be based on a person's contributions to the community.
Lastly, while each area will share the same leveling names and structure, we're also working to ensure the same actions will have the same values regardless of area. Receiving a "like" will grant the same point value no matter where you are on the system, for example. We intend to provide a similar gamification experience no matter where you spend your time with a unified structure for the different areas.
Can employees and moderators participate in the gamification system?
Yes, there's no change. Oracle employees can be identified with the word -Oracle displayed after their names, while moderators will have the role of "moderator" displayed in their postings.
Can I manage my notifications?
(Updated Jan 2024) Manage your notification preferences
Will I be alerted when someone comments on a discussion I've subscribed to?
Yes, alerts will be offered for bookmarks.
What's the difference between a pop-up and an e-mail alert on the new system?
Pop-ups are literally that; a pop-up window will appear in the lower-left corner of the screen with an alert; an e-mail will e-mail the alert to your e-mail inbox.
What's the difference both "Notify me when people answer my question" and "Notify me when people comment on my discussions"?
Questions and discussions are two different content types in the new system; therefore, they have two different types of alerts. A question is essentially a top-level message and you can have alerts when someone answers that question. A discussion is a different type of content, so if someone replies to your comments in a discussion, it's a separate alert.
What's the difference between "Notify me when people comment on my discussions" and "Notify me when people comment on my bookmarked discussions"?
In the new system, you have the ability to bookmark discussions; these discussions can be nearly anything and not necessarily the discussions you *created*. When you choose this alert, you'll get an alert whenever someone comments on the discussion you've bookmarked. Your discussions are discussions you've participated in; if someone replies to your comments in a discussion, it's a separate alert.
