Notification preferences are an important part of the community experience because they ensure that you receive in-app and/or email notifications about content you're interested in.
As a member of the NetSuite Community, you're likely to interact with a lot of content from other members, and create a lot of your own, and these engagements may generate notifications.
That's where the Notification Preferences page comes in: it's where you control which popup and/or email notifications you receive from content activity across your community. This ensures that you:
- Never miss an important update regarding content you're interested in.
- Have the choice to not receive notifications.
Access the Notification Preferences page
1. Click your Avatar > Account & Privacy Settings.
2. Click Notification Preferences in the left-hand list.
Manage your preferences
The first thing to understand when setting your notification preferences is that there are two notification options for activity in the community: by Popup and Email, represented by the bell and envelope icons, respectively.
When a post is created:
- Popup notifications are displayed in near real-time directly in the community, at the bottom left of the screen.
- The system generates an Email notification and sends it to your personal inbox within minutes of the content being posted.
The Notification Preferences page groups your notification options in the categories below. Check the Popup and/or Email checkboxes for each option to control which notifications you'll receive, and how, for each type of community content.
📝 NOTE: You do not have to manually save your changes because each time you check or uncheck a box, that change is automatically saved.
Followed Posts
- "Followed" posts are posts (discussions, questions, etc.) you've created, posts from other users you've commented on, and posts you've bookmarked. Essentially, you can think of these as posts you've interacted with in some way.
- Use these options to control what notifications to receive pertaining to your Followed Posts.
My Account
- These notifications pertain to content associated with your profile, such as Ranks and badges.
Groups
- You may be able to create or join discussion Groups to have discussions outside the existing Category structure (typically to discuss a more specialized or focused topic or product).Use these options to decide whether to receive updates relating to Group memberships and content updates.
Community Task Notifications (NetSuite employees)
- These notifications relate to tasks tied to your community permissions. For example, if you're responsible for managing membership requests, you'll see that option listed here.
- Use these options to decide whether to receive notifications pertaining to tasks you manage in the community. We generally recommend enabling these notifications to help you manage your tasks in an efficient and timely manner.
Followed Categories
- You can Follow a Category via its bell icon. Then, you'll be able to choose whether to receive notifications about content in that Category.
- Use these two options to set your default notification preferences for when you Follow a Category.
Unsubscribe option in notification email
By default, all notification emails have an Unsubscribe link at the bottom. Users can click it to be automatically unsubscribed from that notification.
A user who clicks the link is:
- immediately unsubscribed from the notification and
- taken to the Unsubscribe page.
The Unsubscribe page confirms for the unsubscribe action.
✔️ TIP: On the page, the user can undo the action to reverse the unsubscribe and continue receiving the notifications.
📝 NOTE: Unsubscribing is unique to the notification that contained the link. Unsubscribing from one notification in a category (e.g., Posts) does not affect other notifications in the same category (e.g., Posts) or notifications from any other categories (e.g., Groups, Community Tasks). Refer to Other notifications in the same category, below:
Other notifications in the same category
A user who is subscribed to several notifications in one category (e.g., Posts, Groups, or Community Tasks), might be receiving multiple notifications for a single action. The user can manage those other notifications as well (as shown below).
- Other "notification subscriptions" in the same category are listed with boxes that can be unchecked to unsubscribe.
✔️ TIP: Users can also click either Manage All Notifications (upper right) or the text, notification preferences page, to access the Notification Preferences page in their profile.
