Understanding Question Statuses in the NetSuite Support Community
When viewing questions within any category, you’ll notice that each question is labeled with a status tag. There are three possible statuses:
- Question
The question has no replies, or all replies have been explicitly rejected. - Answered
The question has received replies, but none have been confirmed as a solution. This indicates responses are available, but no solution has been accepted. - Accepted Answer
At least one reply has been marked as the solution by the original poster.
Question Life Cycle:
- A new question begins with the Question status.
- Once the question receives a reply, it changes to Answered. The poster is prompted: "Did this answer the question? Yes/No"
- If the poster selects "Yes" on any reply, the status updates to Accepted Answer.
- If the poster selects "No" for all replies, the status reverts to Question.
- If the poster does not respond to the prompt, the status remains Answered.
Refer to the status tag to understand the current stage of any question and whether a solution has been accepted by the original poster.