You can create a new thread in the community using either Ask a Question or Start a Discussion. Understanding the differences helps you select the best format for your needs.
Use Ask a Question when you:
- Need help troubleshooting an issue or clarifying a topic
- Want a specific answer or solution from the community
Questions are tagged with a status—Question, Answered, or Accepted Answer—making them more visible to members who actively monitor unresolved questions and can provide timely assistance.
When to Use “Start a Discussion”
Use Start a Discussion when you:
- Want to share insights, invite open-ended conversation, or explore topics without a need for a specific solution.
- Share your knowledge and expertise about NetSuite for the Community.
Discussions do not have status labels and typically receive more casual engagement.
Why Your Choice Matters
- Questions attract faster and more targeted responses due to searchable statuses and higher urgency, increasing your likelihood of a prompt solution.
- Discussions are less likely to be prioritized since there’s no status indicator of urgency.
Gamification Considerations
Accepted solutions on questions earn you the most points in the community’s gamification system, making questions a popular choice for users seeking recognition.
Discussions still offer points, but to a lesser degree.
Changing the Thread Type
If you create a thread with the wrong type, request a change by selecting Flag > Report under your post and choosing Wrong content type. A Moderator or Administrator will review your request.
Note: Threads cannot be changed from Question to Discussion if answers have been accepted as solutions, to preserve credit for contributors.
How to Post a Discussion
- Navigate to Categories > NetSuite Support Community > NetSuite Admin Corner
- Select New Discussion
- Enter a Discussion Title and content
- Select the appropriate category
- Use tags such as Community Tips or NetSuite Admin Tips
- Click Post Discussion
Your discussion will be reviewed by NetSuite Support Gurus and you’ll be notified of its status.
