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Welcome!
Hello and welcome! The NetSuite Support Community welcomes our Customers, Partners and Developers to ask questions and collaborate with other professionals from around the world. Our Ask A Guru forum also has a dedicated team of NetSuite Subject Matter Experts that offer the technical expertise your business requires. Our…
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Community Guidelines
These Guidelines apply to your use of the Oracle Communities and must be read together with the Oracle Terms of Use and the Community Integrity Policy (together the “Terms”). The Terms form part of Oracle’s commitment to safeguard the data integrity of its worldwide customer base. As an Oracle Community member, you play an…
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Frequently Asked Questions
Start here if you have a question about navigating the community, collaborating with fellow members, or managing your profile. Get Started Welcome! About the NetSuite Support Community Community Access Questions Community guidelines Multi-language Subcommunities Get Involved Reactions & interactions Join Events Share your…
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Registration Process
The NetSuite Support Community requires registration and login prior to being able to post questions or view content. Once you are registered and logged in, the “Ask A Guru” forum is accessible. This forum is monitored and responded to by NetSuite Support personnel in addition to the community. Registration is a two-step…
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Find your NetSuite Account Number
For NetSuite, OpenAir and LGGBU Customers You can follow the guide below on how to find your NetSuite Account Number.
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Find your NetSuite Support Type
NetSuite Support Services has three support offerings: Basic, Premium and Advanced Customer Support (ACS). Each option provides specific service levels and capabilities, from online case submissions to 24/7 phone support, to managed services that help optimize your solution. In SuiteAnswers, click Contact Support. Look for…
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Multi-language Subcommunities
Unlocking Multi-lingual Excellence We're excited to share that the NetSuite Support Community is now available in English, Spanish, Japanese and Portuguese! We believe that language should never hinder your journey to finding solutions and gaining knowledge about all things NetSuite. Within the English, Spanish, Japanese…
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Thread Status tags
When you view the list of questions asked in a given category, you'll see that the item titles are prefaced by a status tag. A question may have one of three statuses: Question Answered Accepted Answer Let's examine how a question flows through its life cycle from one status to the next. A new question begins in…
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Accepting Answers
When you post a question, other community members are invited to provide answers. A question remains in the Unanswered status until it receives at least one response. For each received response, you (the original poster) will be prompted to either accept or reject the answer given. To accept or reject a response, simply…
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Profile Points vs All Time Leaderboard Points
Why do my All-Time Leaderboard points differ from the points displayed in my Profile? The member's profile includes points earned from participating in the community and points earned from badges. The Leaderboards, on the other hand include the former. Take note that points displayed are rounded off. How are points…