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Welcome to the NetSuite Community
As a NetSuite user, you are now part of a dynamic network with access to resources designed to maximize your experience and productivity. The community offers comprehensive tutorials, guides, expert forums, webinars, and a searchable knowledge center covering all NetSuite topics. Key Community Features: Free 24/7 support…
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Community Guidelines
Oracle Communities Participation Guidelines Your use of Oracle Communities is governed by these Guidelines, the Oracle Terms of Use , and the Community Integrity Policy . These documents (“Terms”) reflect Oracle’s commitment to safeguarding data integrity and ensuring a positive community experience. Key Principles: Adhere…
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Frequently Asked Questions
Start here if you need assistance with navigating the community, collaborating with members, or managing your profile. Get Started About Us: Learn about the NetSuite Support Community. Community Access Questions : Find access FAQs. Community guidelines : Review community participation standards. Multi-language…
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Registration Process
To participate in the NetSuite Support Community, you must have an Oracle SSO Account and join the NetSuite Community as follows: 1. Create an Oracle SSO Account Register for a free Oracle account at Oracle Account Registration . Confirm your registration via the verification email. 2. Join the NetSuite Support Community…
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Find your NetSuite Account Number
Account ID: While logged in, your Account ID appears at the beginning of your NetSuite URL. Example: If the URL is https://1234567.app.netsuite.com/, your Account ID is1234567 For account administrators: Go to Setup > Company > Company Information in the NetSuite UI. The Account ID field is located near the bottom right…
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Find your NetSuite Support Type
NetSuite Support Services offers three support options: Basic Premium Advanced Customer Support (ACS) Each support level provides a unique range of services, including online case submissions, 24/7 phone support, and managed services to help you optimize your NetSuite solution. To view your support offering, log in to…
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Multi-language Support
The NetSuite Support Community is now available in English, Spanish, Japanese, and Portuguese. Our goal is to ensure language is never a barrier to accessing knowledge and support. Subcommunity Features Within each language-specific subcommunity, you can: Ask a Guru and Connect with Experts: Get advice and troubleshooting…
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Thread Status tags
Understanding Question Statuses in the NetSuite Support Community When viewing questions within any category, you’ll notice that each question is labeled with a status tag. There are three possible statuses: Question The question has no replies, or all replies have been explicitly rejected. Answered The question has…
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Accepting Answers
How to Accept or Reject Answers When you post a question, community members can respond with answers. The question remains in Unanswered status until at least one response is received. As the original poster, you’ll be prompted under each response to accept or reject the answer: Select “Yes”: The answer is marked as…
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Profile Points vs All Time Leaderboard Points
Profile Points vs. Leaderboard Points Your member profile displays points earned from both community participation and badges. The All-Time Leaderboard only includes points earned from community participation (not badges). Points shown are rounded for display purposes. Points in Subcommunities Previously, leaderboards…