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Our OAC Private Endpoint is not auto-upgraded to v6.2

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Chethana Kumari-Oracle
Chethana Kumari-Oracle Rank 6 - Analytics Lead
in Oracle Analytics Cloud and Server

Summary:

Our OAC Private Endpoint is connected to ADW Private Endpoint and both are hosted in Service VCN in cloud. We are connecting to this OAC/ADW from corp n/w through Loadbalancer public IPs (hosted in Service VCN).

All metrics and dv are fine and my query is that, "why is the OAC not auto-upgraded to v6.2?" (its current version in v6.1)


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Answers

  • SteveF-Oracle
    SteveF-Oracle Mod

    I would recommend you file a service request with Support to investigate.

    Provide your URL and OCID when logging the ticket

  • Debadrita Ghosh-Oracle
    Debadrita Ghosh-Oracle Rank 3 - Community Apprentice

    Hi Chethana,

    Did Oracle support resolve this issue for you? Was any reason provided for this? We are facing the same in our customer environment.

    Thank you

    Debadrita Ghosh

  • Madasamy -Oracle
    Madasamy -Oracle Rank 6 - Analytics Lead

    hello @Debadrita Ghosh-Oracle

    yes , we should be able to answer and address any maintenance related activities over an Oracle service request as it may require analysis of instances that are owned by you, hence , we recommend you to raise an Oracle SR.thanks