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Our OAC Private Endpoint is not auto-upgraded to v6.2

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Chethana Kumari-Oracle
Chethana Kumari-Oracle ✭✭✭✭✭
in Oracle Analytics Cloud and Server

Summary:

Our OAC Private Endpoint is connected to ADW Private Endpoint and both are hosted in Service VCN in cloud. We are connecting to this OAC/ADW from corp n/w through Loadbalancer public IPs (hosted in Service VCN).

All metrics and dv are fine and my query is that, "why is the OAC not auto-upgraded to v6.2?" (its current version in v6.1)


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Answers

  • SteveF-Oracle
    SteveF-Oracle mod

    I would recommend you file a service request with Support to investigate.

    Provide your URL and OCID when logging the ticket

  • Debadrita Ghosh-Oracle
    Debadrita Ghosh-Oracle ✭✭✭

    Hi Chethana,

    Did Oracle support resolve this issue for you? Was any reason provided for this? We are facing the same in our customer environment.

    Thank you

    Debadrita Ghosh

  • Madasamy -Oracle
    Madasamy -Oracle ✭✭✭✭✭

    hello @Debadrita Ghosh-Oracle

    yes , we should be able to answer and address any maintenance related activities over an Oracle service request as it may require analysis of instances that are owned by you, hence , we recommend you to raise an Oracle SR.thanks