Option to increase "Maximum number of sections" for Analysis in OAC

User_A51BX

Dear Oracle Team,

Description:

We utilize sections within our Analysis to compile call-by-call data within our Contact Center. Each call is represented by multiple rows, each with a Unique ID. By leveraging this Unique ID within sections and other data columns in Tables→Columns and Measures, we enable users to gain a comprehensive understanding of each call's activity.

While in OBIEE, we have the ability to adjust the "MaxVisibleSections" parameter in the instanceconfig.xml file, in OAC, this feature is constrained even when utilizing 6 OCPUs or higher, limiting it to 300 rows.

Use Case and Business Need:

Utilizing sections in report generation provides businesses with a clearer understanding of each call, aiding in making informed decisions regarding IVR strategy and identifying any issues occurring within the contact center.

Enhancement Request / Service Request:

An option to increase the number of sections in analysis/workbook reports within OAC is needed.