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The Action Link URL is getting changed when dashboard page is sent via an agent to email

Hi OAC Team,

I am using OAC Classic home latest version. There is a dashboard which has some action links . The URL behind this action links works fine when we run the dashboard. However when this dashboard page is sent via an email , the URL gets changed completely. Its kind of masked, looks like it due to some email security restriction. Could you let me know how to solve this ? Is there something we can do within OAC ?
Refer the screenshot attached.

Thanks,
Jeny.

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Accepted answers

Gianni Ceresa

It isn't OAC that can do something for this, you should check with the IT team in charge of that company/email.

And they say the URL should still work if that product decide it's safe. But still, it's something happening outside of OAC, and nothing that OAC can change. They could maybe add the URL of your OAC to a whitelist or something to allow it work (while being replace or not, no idea how that TAP product works).

Jeny Francis-Oracle

it is sent to xxx@oracle.com ( my ID itself) . It is reproducible, the screenshot I shared initially is from my inbox . We got a workaround by prefixing href (by converting to a html tag) . I will check with IT team as well on this.

FYI the domain is already added to safe domain list under OAC .

All comments

Gianni Ceresa

It isn't OAC that can do something for this, you should check with the IT team in charge of that company/email.

Mostafa Morsy-Oracle

@Jeny Francis-Oracle

I have couple of questions to make sure i understand the issue fine

1- After you sent via e-mail you attach the dashboard as Excel format is that correct ?

2- after download the dashboard does the link works even if its masked or give errors ?

3- I am assuming your SMTP Server is Oracle OCI E-mail Delivery is that correct ?

Jeny Francis-Oracle

1 - I send the dashboard page content directly to email body, format is HTML ( not as an attachment)

2 - Link does not work anymore.

3 - yes

Gianni Ceresa

The email is sent to a @oracle.com address? Or to a corporate address of another company? Company that happen to have Proofpoint's Targeted Attack Protection in place?

If your answers are no and yes, back to the first reply to this thread: the problem isn't in OAC, it's the application used to protect the company that is interfering with the email. You need to ask them to whitelist the OAC emails somehow.

Mostafa Morsy-Oracle

@Jeny Francis-Oracle

Can you try to send the Dashboard to yourself xxxx@oracle.com and check if the issue reproducible ?in case you send to different domain other than oracle.com

Jeny Francis-Oracle

FYI the domain is already added to safe domain list under OAC .

Gianni Ceresa

@Jeny Francis-Oracle ,

You said this is OAC latest version, I assume it's the public OAC and not some self-hosted OAC VM or something like that.

What I find interesting is the shape of the URL that has been blocked (rewritten) by that security product: oacphx01020458-sbb8-bi-0:9704.

How is that action link defined in the analysis? Because to have that kind of hostname and port, it definitely isn't a "public" URL (I can imagine that's the hostname of the node where the BI Server is running, and it does use port 9704 still there, but OAC expose publicly port 443 via a proxy and not the internal ports).

KhaderBelgoud-Oracle

@Jeny Francis-Oracle ,
You may refer the instructions given in the below URL to specify your domain(s) into the safe sender list.

https://help.proofpoint.com/Proofpoint_Essentials/Email_Security/Administrator_Topics/090_filtersandsenderlists/Whitelisting_Addresses

[Deleted User]

@Jeny Francis-Oracle

We got a workaround by prefixing href (by converting to a html tag)

For the benefit of other forum users it would be helpful if you explained more precisely where the problem originated and how you fixed it.

We can not see where you prefixed what with href. Please supply some meaningful screenshots so that other users may benefit from this thread.

Jeny Francis-Oracle

Thanks ! we are already suggested this workaround to the users. Also following up with Corp IT team on the email restriction part.