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After installation of OAS 7.6 ,analytics login page gets timed out and xmlpserver page fails to load

Narayanan Subramaniam-Oracle

Hi Team,

After installation of OAS 7.6 , the analytics login page gets timed out and throws the following

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

whereas the xmlpserver page fails to load with this error : "Server not initialized. Please make sure analytics services are running."

All the services are up and running. Request guidance on this ,thanks.

OAS - 7.6.0.0.0 , FMW : 12.2.1.4.0

JDK- 1.8

OS: windows 2022

Regards,

Narayanan

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Accepted answers

Narayanan Subramaniam-Oracle

Hi @BalagurunathanBagavathy-Oracle

I have raised a SR and provided the bi server/out/diagnostic logs.

SR 3-37450669261

Regards,

Narayanan

All comments

BalagurunathanBagavathy-Oracle

@Narayanan Subramaniam-Oracle

Please make sure that all the deployments in the Weblogic console is active. We will have to bi_server1 logs to investigate further on this issue.

Narayanan Subramaniam-Oracle

Hi BalagurunathanBagavathy-Oracle

Yes all deployments are active (there are 131 in all).

Can I attach the bi server logs here ?

BalagurunathanBagavathy-Oracle

@Narayanan Subramaniam-Oracle

I would suggest you to log a SR with the diagnostic dump attached. This helps to analyze the logs to investigate this issue further.

Narayanan Subramaniam-Oracle

Hi @BalagurunathanBagavathy-Oracle

I have raised a SR and provided the bi server/out/diagnostic logs.

SR 3-37450669261

Regards,

Narayanan

BalagurunathanBagavathy-Oracle

@Narayanan Subramaniam-Oracle Thank you. We will analyze and get back to you. Can you please mark this as answered to close this thread?

Narayanan Subramaniam-Oracle

Closing this thread for now as SR has been raised.

FrancescaLB

Hello,

I'm facing the same error for the xmlpserver page: "Server not initialized. Please make sure analytics services are running."

Could you please tell us how did you solve it?

Thanks a lot!!!

FrancescaLB

@Narayanan Subramaniam-Oracle Thank you for any advice!

FrancescaLB

also

BalagurunathanBagavathy-Oracle thanks for any advice!

Steve F-2

@FrancescaLB
Welcome to the Oracle Analytics Community!

The thread is two years old, better if you open a new thread and provide all your relevant details (OAS update, patches applied, platform, etc.)
There could be multiple root causes, first step is to check that the application in running via the Weblogic Console > Deployments
No need to reply here as the thread will be closed.