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Schedule a publisher report

Our goal is to create a publisher report to schedule, in order to send the report via email to a group of users. We have successfully configured email delivery in the appropriate administration section. However, when trying to schedule the report and going to the job report history, an error of this type is observed: Delivery to email completed with failure. Invalid Addresses - Message has not been sent for following invalid addresses: ''. We tried to use other destination mails with a different domain, but without success and getting the same error. At the same time, sending agents via analytics, which uses the same SMPT server, works fine. We tried to configure the connection to the publisher for another instance and everything works correctly: from the success message in the job report history to the sending of the report via email. Also, we opened an SR at the end of June, but we still haven't found a solution to our problem. Do you have any suggestions? Thank you